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Returns process

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  • Return Informations
  • Return of defective products
  • What does the hygiene seal mean?
  • How long does it take for my return to be booked?
  • Refund - Cancelled my order directly in my customer account
  • How and where can I dispose of my toy in an environmentally friendly way?
  • Who takes over the postage for the return?
  • When will I receive the adjusted invoice from PowerPay?
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