Return of defective products

We're sorry if one of our products is faulty. Please contact our customer service team at service@amorana.ch.

You will be responsible for the cost of return shipping, but this can be reimbursed via customer service (please send a photo of your receipt from the post office). We recommend keeping the tracking number until we have confirmed the return. As soon as we have received and processed the returned product, we will contact you by email.

Special warranty conditions apply to products such as AVA or AVA 2.0. Please refer to the section “How to proceed in the event of a warranty claim for AVA and AVA 2.0”.

For Bathmate products, please contact Bathmate directly at:

https://de.bathmatedirect.com/pages/contact-us

For Elvie products, Elvie offers comprehensive self-help information at:

https://www.elvie.com/de-ch/support/general

If you can't find a solution, contact Elvie at: Swiss Toll Free Support +41 800 000 389 or by email: fragen@elvie.com (D) / domande@elvie.com (F)

If you have any further questions, please do not hesitate to contact us. Email us at service@amorana.ch or via our contact form.