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Replacement & Exchange

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  • MYHIXEL warranty claim or problems with the installation of the MYHIXEL app
  • Return - item is defective
  • Procedure in the event of a warranty claim for AVA and AVA 2.0
  • Can I exchange the items I have ordered?
  • Do I have a guarantee on my purchased sextoys?
  • Can I exchange or replace individual parts of a set?
  • When will I receive my replacement item?
  • Return - item does not please
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