If you have any questions about your invoice, please contact PowerPay customer service directly.
Email: info@powerpay.ch
Phone: 058 806 06 02
However, usually the following applies: The invoice is normally sent by email within 5 minutes of the order. Check your spam folder if you have not received an email. Otherwise, you can request an invoice again from customer services.
Invoices are to be paid directly to PowerPay and the payment period is 20 days, with the option of payment in instalments.
The following steps will be taken in the event of non-payment:
21 days after the order date: payment reminder by email
31 days after the order date: first reminder by post, plus CHF 10 reminder fees
60 days after order date: Second reminder by post, plus CHF 20 reminder fees
90 days after order date: Third reminder by post, plus CHF 25 reminder fees
120 days after order date: Case forwarded to a collection agency, plus CHF 50 additional fees
If you have any further questions regarding the invoice, PowerPay customer service will be happy to help.