Returns process

• How can I return my order to Amorana?
• How long does the right of return apply?
• What does the hygiene seal mean?
• How long does it take for my return to be booked?
• Who takes over the postage for the return?
• When will I receive the adjusted invoice from MF Group AG?

Replacement & Exchange

• MYHIXEL warranty claim or problems with the installation of the MYHIXEL app
• Return - item is defective
• Procedure in the event of a warranty claim for AVA and AVA 2.0
• Can I exchange the items I have ordered?
• Do I have a guarantee on my purchased sextoys?
• Can I exchange or replace individual parts of a set?

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Complaint

• My Sextoy is defect. What can I do?
• I have received an incorrect item!