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Return

Returns process

  • How can I return my order to Amorana?
  • How long does the right of return apply?
  • What does the hygiene seal mean?
  • How long does it take for my return to be booked?
  • Who takes over the postage for the return?
  • When will I receive the adjusted invoice from MF Group AG?

Replacement & Exchange

  • MYHIXEL warranty claim or problems with the installation of the MYHIXEL app
  • Return - item is defective
  • Procedure in the event of a warranty claim for AVA and AVA 2.0
  • Can I exchange the items I have ordered?
  • Do I have a guarantee on my purchased sextoys?
  • Can I exchange or replace individual parts of a set?
See all 8 articles

Complaint

  • My Sextoy is defect. What can I do?
  • I have received an incorrect item!
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