Returns process

• What does the hygiene seal mean?
• How long does it take for my return to be booked?
• Who takes over the postage for the return?
• When will I receive the adjusted invoice from MF Group AG?

Replacement & Exchange

• MYHIXEL warranty claim or problems with the installation of the MYHIXEL app
• Can I exchange the items I have ordered?
• Can I exchange or replace individual parts of a set?
• When will I receive my replacement item?

Complaint

• I have received an incorrect item!