Return & Warranty
Returns process
- Return Informations You don´t like your ordered products, they don´t fit or did you perhaps order the wrong thing? Then there is the opti...
- Return of defective products We're sorry if one of our products is faulty. Please contact our customer service team at service@amorana.ch. You wil...
- What does the hygiene seal mean? All hygienic products, such as sex toys or individual lingerie, are provided with a hygiene seal. Should this seal ha...
- How long does it take for my return to be booked? As soon as we receive your return, we will process it within 1-4. We ask you to keep the postal receipt of the return...
- Refund - Cancelled my order directly in my customer account You canceled your order directly in your customer account? Even if you receive a notification stating that the amount...
- How and where can I dispose of my toy in an environmentally friendly way? Of course, you can take your toys to an appropriate e-waste collection point yourself. However, if you find this unco...
Complaint
- Warranty information At Amorana, we place a high value on the quality of our products. Our warranty covers: 5 years for Womanizer produc...
Replacement & Exchange
- Can I exchange the items I have ordered? Please contact our customer service by email at service@amorana.ch.
- Can I exchange or replace individual parts of a set? No. Sets such as a lingerie set can only be kept or returned as a whole. If a single part of a set is defective, we ...
- When will I receive my replacement item? After we have received your return, it will be checked within 1-3 weeks. After that, if the sex toy or lingerie is in...