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Return & Warranty

Returns process

  • Return Informations
  • Return of defective products
  • What does the hygiene seal mean?
  • How long does it take for my return to be booked?
  • Refund - Cancelled my order directly in my customer account
  • How and where can I dispose of my toy in an environmentally friendly way?
See all 8 articles

Complaint

  • Warranty information

Replacement & Exchange

  • Can I exchange the items I have ordered?
  • Can I exchange or replace individual parts of a set?
  • When will I receive my replacement item?

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